Frequently Asked Questions (FAQs)
What products do you sell?
At Onestop Store, we offer a wide range of pet products, including pet accessories, feeding essentials, pet furniture, leashes, harnesses, and seasonal accessories. We carefully select only the best products to ensure your pets stay happy, healthy, and comfortable.
How can I place an order?
Placing an order is easy! Simply browse our website, select the items you'd like to purchase, and add them to your cart. When you're ready, proceed to checkout to complete your purchase. If you need any assistance during the process, feel free to contact our customer support team.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
- PayPal
- Google Pay
- Apple Pay
- Shop Pay
- Union Pay
Do you offer international shipping?
Currently, we only offer shipping within the United Kingdom. We are working towards expanding our shipping options in the future, so stay tuned for updates.
How long will it take for my order to arrive?
Our shipping time is typically 3-5 business days depending on your location within the UK. Once your order is shipped, you'll receive a tracking number via email.
Can I change or cancel my order?
Orders can only be modified or canceled if they haven’t been processed for shipment. Please contact our support team as soon as possible at info@onestopstore23.co.uk or by calling +44 7456 018505. Once the order has been dispatched, we are unable to make changes or cancellations.
How do I return an item?
If you’re not completely satisfied with your purchase, we offer returns within 30 days of receipt. The item must be unused, in its original condition, and in the original packaging. For further instructions, please email our customer service at info@onestopstore23.co.uk.
Do you offer gift cards?
At this time, we do not offer gift cards, but we are considering introducing them in the future. Check back later for updates!
How do I contact customer support?
You can reach us in the following ways:
- Email: info@onestopstore23.co.uk
- Phone: +44 7456 018505
- Address: 16 St Mary's Dr, Feltham TW14 8JT, United Kingdom
- Working Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT-05:00)
How do I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your order. You can also track your order directly on our website via this link: Order Tracking.