Shipping Policy
Shipping & Delivery
At One Stop Store, we are committed to ensuring your pet accessories are delivered to you as quickly and efficiently as possible. Please review our shipping policy carefully to understand how we process and deliver your orders.
Delivery Timeline
Our delivery time consists of two parts:
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Handling Time: This is the time it takes for us to prepare your order after you place it. All our products go through a production process to ensure they meet our high standards, and this contributes to the handling time.
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Transit Time: This is the time it takes for the order to reach you once it has been dispatched from our facilities.
Please Note: The estimated delivery timeline is calculated based on the following formula:
Delivery Time = Handling Time + Transit Time
Estimated Shipping Timelines
Shipping within the United Kingdom
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Handling Time: 1–2 Business Days (Monday to Friday)
Once your order is placed, it typically takes 1–2 business days for us to process and prepare it for shipment. This does not include weekends or public holidays. -
Transit Time: 5–7 Business Days (Monday to Friday)
After your order is dispatched, delivery will usually take between 5 and 7 business days. Please note that delivery times may vary depending on your location and any unforeseen courier delays.
Important Shipping Information
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Order Processing: Orders are processed on business days (Monday through Friday). Orders placed after 5 p.m. or on weekends and holidays will be processed the next business day.
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Tracking Information: You will receive an email with your tracking number once your order has been dispatched. You can use this tracking number to monitor the status of your delivery.
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Shipping Delays: While we strive to ensure your orders arrive within the estimated time, delays may occur due to circumstances beyond our control, such as weather conditions, courier issues, or holiday seasons. In such cases, we appreciate your patience and understanding.
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Incorrect Shipping Information: It is your responsibility to provide accurate shipping details. One Stop Store is not responsible for delays or missed deliveries due to incorrect shipping addresses. If you realize there is an error in your shipping information, please contact us as soon as possible at info@onestopstore23.co.uk or +44 7456018505.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout. These charges are based on the weight of your order and the delivery destination.
Free Shipping on all orders*
WE’RE HERE TO HELP!
Trade: One Stop Store
Email: info@onestopstore23.co.uk
Phone: +44 7456018505
Address: 16 St Mary's Dr, Feltham TW14 8JT, United Kingdom