We accept returns within 30 days of delivery for items in new, unused condition with original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
To initiate a return, email us at info@onestopstore23.co.uk with your order number and reason. Once approved, refunds are processed within 5 business days after we receive and inspect the returned item.
We do not offer direct exchanges—please return the item for a refund and place a new order. If your order arrives damaged or incorrect, contact us within 7 days for a free replacement or full refund.
Questions? Contact our support team at +44 7456 018505 or email us anytime.